The customer service philosophy at Bouquet Box Flower Bar focuses on highest quality product and best-in-class customer service. Our customer service standards and expectations means that we act with honesty, transparency, integrity and fairness always.

Customer complaints and feedback should be documented on this form and logged with corporate customer service team. 

Franchisees are the first line and connection with customers and the expectation is that franchisees put forward the same approach to customer satisfaction in all of their interactions. The corporate customer service team is available to engage, assist and advise when needed.

Response time to customers should not exceed 24 hours, either with an acknowledgement, an update or a solution. If an acknowledgement, follow-ups should be conducted within 48 hours with updates until when a solution is arrived.

Depending on the issue, solutions may be reached between franchisee and client or franchisee may engage a solution at the corporate level. Either way, a customer complaint/feedback form needs to be filled out and submitted to the corporate customer service team. 

Any refund requests should be put through to customer service. Customer service will analyze complaints and situations, discuss with franchisee when necessary and come to a conclusion that the franchisee will be alerted to and depending on the situation, share with the client.

Customer support is available during business hours: csteam@bouquetbox.com